The Systecon Credo

WE Are Systecon

We are Systecon - our customers see us as ONE, regardless of title, department or role.
We are working toward the same goal.
We set our team members up for success. Every individual success and setback is ours.
We ask for and offer help freely. We lift each other up.
We address concerns directly and respectfully. We do not talk about our teammates when they are not present.
We do not hesitate to say, “I’m sorry” and “Thank You.”

We consider everyone we encounter as a customer. We treat everyone with dignity and respect.
We build strong relationships with customers at every level of the organization. They’re important and we make sure they know it.
We work with our customers. We proactively help them succeed and avoid trouble by anticipating their needs.
We strive to exceed expectations.
We make it easy to do business with us.

We take decisive action - all tasks are assigned an owner.
We hold ourselves and each other accountable.
We own our results, good and bad. We avoid excuses, blame, and defensive behaviors.
We spend our energy on solutions, constantly asking what else we can do to create a positive outcome.
We communicate and resolve problems as quickly and smoothly as possible.
We meet our commitments.
We do what’s right. Always.

We listen and ask questions. We take time to consider and understand alternate points of view.
We establish clear agreements. We avoid making assumptions and clarify if there is any doubt.
We communicate our plans to co-workers and customers.
We hold effective meetings, arriving on time and prepared, and leave with clear agreements and follow-up actions.
We confirm and document critical information and correspondence in writing. We systematically file, store, and manage key information.
We prefer to communicate face-to-face. Phone calls, IM, text, and email are used when we can’t meet in person.
We are extremely responsive - phone calls and emails are returned the same day.
We make sure to have backup when we’re not available.
We communicate proactively – we should never have to be asked for an update.

We are constantly innovating and improving. We’re never satisfied and complacent.
We strive to get it right the first time.
We develop and follow standards and procedures.
We work accurately and consistently, providing the highest quality products and services regardless of what team member or department is involved.
We embody professionalism - in person, on the phone, through email, and all other communications.
We behave, dress and communicate in a way that aligns with the world-class products and services we provide.
We maintain a positive attitude, even on the hard days.
We conduct business honestly and ethically.