Who We Are

WE Are Systecon Inc.

Systecon Facility

Committed to providing the highest quality products and service – for our customers and ourselves.

WE Are a Team

  • We are Systecon - our customers see us as ONE, regardless of title, department or role.
  • We are working toward the same goal.
  • We set our team members up for success. Every individual success and setback is ours.
  • We ask for and offer help freely. We lift each other up.
  • We address concerns directly and respectfully. We do not talk about our teammates when they are not present.
  • We do not hesitate to say, “I’m sorry” and “Thank You.”

WE Put Our Customers First

• We consider everyone we encounter as a customer. We treat everyone with dignity and respect.
• We build strong relationships with customers at every level of the organization. They’re important and we make sure they know it.
• We work with our customers. We proactively help them succeed and avoid trouble by anticipating their needs.
• We strive to exceed expectations.
• We make it easy to do business with us.

WE Take Ownership

• We take decisive action - all tasks are assigned an owner.
• We hold ourselves and each other accountable.
• We own our results, good and bad. We avoid excuses, blame, and defensive behaviors.
• We spend our energy on solutions, constantly asking what else we can do to create a positive outcome.
• We communicate and resolve problems as quickly and smoothly as possible.
• We meet our commitments.
• We do what’s right. Always.

WE Communicate Effectively

• We listen and ask questions. We take time to consider and understand alternate points of view.
• We establish clear agreements. We avoid making assumptions and clarify if there is any doubt.
• We communicate our plans to co-workers and customers.
• We hold effective meetings, arriving on time and prepared, and leave with clear agreements and follow-up actions.
• We confirm and document critical information and correspondence in writing. We systematically file, store, and manage key information.
• We prefer to communicate face-to-face. Phone calls, IM, text, and email are used when we can’t meet in person.
• We are extremely responsive - phone calls and emails are returned the same day.
• We make sure to have backup when we’re not available.
• We communicate proactively – we should never have to be asked for an update.

WE Take Pride in Our Work

• We are constantly innovating and improving. We’re never satisfied and complacent.
• We strive to get it right the first time.
• We develop and follow standards and procedures.
• We work accurately and consistently, providing the highest quality products and services regardless of what team member or department is involved.
• We embody professionalism - in person, on the phone, through email, and all other communications.
• We behave, dress and communicate in a way that aligns with the world-class products and services we provide.
• We maintain a positive attitude, even on the hard days.
• We conduct business honestly and ethically.

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